Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and unworn, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@duckiewonderland.com. Please include your order number and the reason for the return. Returns will need to be sent to the following address: Duckiewonderland, Fortweg 3A, 1471 EB Kwadijk, Nederland.

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@duckiewonderland.com.

Return shipping costs
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly delivered. We recommend using a trackable shipping method. Duckiewonderland is not responsible for return shipments that are lost in transit.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned: custom or personalized products, digital or downloadable content, and items that have been used or damaged by the customer. Unfortunately, we cannot accept returns on gift cards. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
If you are a consumer in the European Union, you have the right to withdraw from the agreement within 14 days of receiving your order, for any reason and without justification, in accordance with EU consumer protection law. Your item must be in the same condition that you received it, unused and unworn, with tags, and in its original packaging. You may use the model withdrawal form available on our Return & Refund Policy page, but this is not obligatory.

Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, you'll be refunded to your original payment method within 3 business days. Depending on your bank or payment provider, it may take a few additional days for the amount to appear on your account. Original shipping costs are non-refundable, unless required by law.

For any questions regarding returns or refunds, please contact us at info@duckiewonderland.com.